In Touch Folgen

The way banks work has been hugely affected by Coronavirus, with customers encouraged to go online and keep visits to the already dwindling number of branches to a minimum. Telephone banking has also changed, with an increased reliance on voice-activated technology rather than keypad entry. We ask whether those changes have helped with accessibility. And following our recent story about the online trolls who doubted the existence of Helen Keller, we hear from one user of social media who's challenging the disability deniers with a dramatic video on the site TikTok.

The RNIB have announced big changes to their braille library service. From next month braille books will be smaller, slimmer and newly printed on demand. Users won't even have to return the books but can instead choose to upgrade by buying a more robust spiral-bound version.The new Census 2021 forms are dropping through letterboxes and the organisers, the Office for National Statistics, are promising it will be the most accessible yet. We'll hear from their Deputy National Statistician Iain Bell about what they've got planned. A telephone contact centre is available on 0800 141 2021 in England and 0800 169 2021 in Wales.And the TV soaps often seek to reflect life back at us by featuring storylines about illness or medical conditions. Coronation Street is the latest to do that with their portrayal of Charles Bonnet Syndrome - a condition affecting people with sight loss that often involves frightening hallucinations. We talk to the actor Richard Hawley who plays the newly-diagnosed Johnny Connor in the soap.

When attending hospital appointments became so difficult during the pandemic, Moorfields Eye Hospital developed an app that allows you to keep track of your vision at home. It links the user up with a specialist who can monitor the results for any changes and decide whether a face-to-face appointment is really necessary. We get the verdict of one listener who's been using it. And after our recent interview with visually impaired writers sharing their experiences of getting published, we hear from two listeners who wanted to offer their own advice.PRESENTER: Peter White PRODUCERS: Mike Young and Simon Hoban